Some have attracted a flurry of book, articles, and seminars; others have been completely discredited.Businesses have realized that there is a need to restructure their business practices and become more customer-focused.
Some have attracted a flurry of book, articles, and seminars; others have been completely discredited.Businesses have realized that there is a need to restructure their business practices and become more customer-focused.Tags: Essays On Wayne DyerMath Makes Sense 7 Practice And Homework Book AnswersPay Someone To Do EssayBook Report Sheet For First GradeNonfiction Book Report Graphic OrganizerTerm Paper Proposal FormatHard Times Essay Charles Dickens
Product managers must consider manufacturing procedures. All efforts drive toward a standard of 99.9997% defect-free production.
Despite initial resistance, a number of American manufacturing firms sought to study and implement the managerial approaches of foreign competitors in order to duplicate their increased efficiency, productivity, and profitability.
TQM, rather, seeks to eliminate defects altogether through a structured process of “root cause analysis” and “continuous improvement.” The TQM process involves the entire organization’s horizontal personnel structure, which includes: Where QC tends to concentrate on individual points of failure, TQM views the individual points of failure as part of an overall systemic problem, and focuses on fixing the system as well as the failure points.
TQM requires the involvement and commitment of the entire company.
Even despite the highly structured, horizontal organizational structure present in many Japanese business organizations, there is typically a much higher degree of empowerment at the level of individual employees.
Whereas lower level staff members in many American organizations often lack the latitude necessary to achieve customer needs, this is not the case in Japanese companies, in which every position in the company is predicated upon the importance of attaining and cultivating customer satisfaction.
Although the approach of Total Quality Management has obviously been beneficial for business organizations both in the United States and in Japan, as well as in many other countries where this paradigm has gained prevalence, many firms that have attempted to leverage the benefits of Total Quality Management have experienced significant problems.
One phase of the process that has repeatedly proven to be difficult has been the implementation phase.
Achieving this degree of unanimity within the organization is a major objective of Total Quality Management.
However, at the same time that customer satisfaction is of primary importance in the rubric of Total Quality Management, efficiency and cost-effectiveness are equally important components in achieving the full objectives of this managerial program.